Frequently Asked Questions
Setup, billing, technical details, and compliance.
Getting Started
How do I start using LocalProxies?
Sign up, complete the verification process, then set up access on the Proxy Ports page. You can either whitelist your IP address or use your port's username and password. You'll receive a dedicated port and can connect immediately. See our step-by-step setup tutorial for detailed instructions.
What authentication method do you use?
We support two methods. IP whitelisting lets you authorize your public IP in the dashboard and connect with no credentials. Username and password lets you connect from any IP using your port's proxy credentials. Most ports support both, so use whichever fits your setup. See the Authentication & Access section below for setup and examples.
Will your proxies work with my software?
Yes. Our proxies are compatible with any application that supports standard proxy configuration via IP:Port or host:port format. This includes web browsers, HTTP clients (curl, wget, Requests), SEO tools, ad verification platforms, and data collection frameworks. We support both HTTPS and SOCKS5 protocols on every plan.
Do I need to install any software?
No. LocalProxies is a network service, so you connect to our proxy endpoint from your existing tools. No software installation, browser extension, or SDK is required.
Is there a free trial?
Yes. We offer a free 12-hour trial for verified business accounts. No credit card required. Apply for a trial.
Authentication & Access
What authentication methods do you support?
Two: IP whitelisting and username and password. With IP whitelisting you authorize your public IP in the dashboard and connect with no credentials. With username and password you connect from any IP using your port's proxy credentials, which is ideal for dynamic IPs, cloud, CI, and AI agents. Most ports support both, so you can use whichever fits your setup, or set up both. Either one works on its own.
Which of my ports support username and password?
Open the Proxy Ports page in your dashboard, where every port has an Authentication section. Ports marked with a triangle (▸) are IP-whitelist only: they don't accept a username or password, so access is only possible from a whitelisted IP. Ports without the triangle accept a username and password from any IP, and still connect without credentials from a whitelisted IP.
How do I connect using IP whitelisting?
Add your public IP on the Proxy Ports page, then connect with no username or password. HTTP needs no
Proxy-Authorization header, and SOCKS5 uses the no-authentication method.# HTTP curl --proxy http://SERVER:PORT https://example.com # SOCKS5 curl --socks5-hostname SERVER:PORT https://example.com
How do I connect using a username and password?
Use the proxy credentials shown for the port on the Proxy Ports page. This works from any IP, without whitelisting. Over HTTP the client sends a
Proxy-Authorization: Basic header. Over SOCKS5 it must offer the username/password method.# HTTP
curl --proxy http://SERVER:PORT \
--proxy-user "USERNAME:PASSWORD" \
https://example.com
# SOCKS5
curl --socks5-hostname SERVER:PORT \
--proxy-user "USERNAME:PASSWORD" \
https://example.comIs there a limit on how many IPs can use a password-authenticated port?
Yes. Your plan's whitelisted-IP allowance also caps the number of different IP addresses that can use a port with username and password within any 60-second window. Repeated connections from the same IP don't count. When the limit is exceeded you'll see
MAX_IPS_PER_MINUTE_LIMIT_REACHED, and after 60 seconds the oldest IP frees a slot. Whitelisted IPs are exempt from this limit.Can I lock my username and password to specific IPs?
Yes. On the Proxy Ports page you can add an optional list of allowed IPs or CIDR ranges (for example
198.51.100.0/24) for the username-and-password method. If you set it, the credentials only work from a matching address. If you leave it empty, the login works from any IP, still subject to the per-minute IP limit above.What happens if the credentials are wrong or missing?
Over HTTP, a missing
Proxy-Authorization header returns 407 Proxy Authentication Required, and a wrong password is rejected. Repeated failed login attempts from the same IP trigger a temporary block (429 Too Many Requests). Service limits still apply in every mode: thread count, bandwidth, service activity, backend, and country restrictions.Plans & Billing
What plans do you offer?
We offer two plan types: Sticky sessions (IP persists for 10+ minutes, ideal for multi-step workflows) and High rotation (new IP per request, ideal for large-scale data collection). Both are available in multiple tiers. See pricing for details.
Can I upgrade or downgrade my plan?
Yes. Contact our support team at [email protected] and they'll adjust your plan immediately.
Do you offer weekly or daily packages?
No. We offer monthly subscriptions only. All plans auto-renew unless cancelled before the next billing cycle.
What is your refund policy?
Refunds are available within 7 days of purchase if less than 10% of allocated bandwidth has been consumed. See our full refund policy for details.
What happens if I exceed my bandwidth?
You can purchase bandwidth top-ups instantly from your members panel. Top-ups are applied immediately and do not require a plan change. Volumes start at 10 GB.
Do bandwidth top-ups expire, or roll over?
Top-up bandwidth is a one-time purchase, billed by usage, not a subscription. You pay only for what you use, and any unused GB roll over to the following months and never expire. (Your plan is a monthly subscription; top-ups are separate, one-time purchases.)
Technical
What protocols do you support?
HTTPS and SOCKS5 on every plan, no exceptions. Both protocols are available on the same port. Learn more in our guide on how SOCKS proxies work.
What is a thread?
A thread is one open TCP connection. If your port has a limit of 50 threads and you open 50 connections, you'll need to close one before opening another. Note that modern browsers can use up to 30 connections per tab, so a single browser window may consume most of your thread allocation.
Can I increase the thread limit?
Yes. Contact us to discuss higher thread limits or additional ports for your account.
What level of geo-targeting is available?
You can target the entire pool (all countries), a specific country, or a specific region within a country (e.g., a US state, Canadian province, or German land). If no proxies are available in the selected location, you'll be connected to the nearest available one. Browse all available locations on our locations page.
What is the maximum rotation period?
The rotation period parameter is not hard-limited, but each residential IP has a variable natural lifespan. Most proxies last at least 10 minutes (the guaranteed minimum). Many persist for several hours. We recommend designing your workflow around the 10-minute guarantee.
Will I get the same IP from different devices?
On sticky session plans, yes: all devices connecting through the same port share the same proxy IP for the duration of the rotation period. On high rotation plans, each connection gets a different IP regardless of the device.
How many devices can I connect simultaneously?
We don't limit the number of whitelisted IPs or connected devices. The only constraint is the thread limit per port. As long as your total concurrent connections stay within the limit, you can connect from as many devices as you need.
What is the speed of your proxies?
Speed depends on the individual residential connection and the distance between you, our server, and the target. For best performance, target countries with strong internet infrastructure and deep pool coverage. Check our locations page for coverage depth by country.
Which IP version do your proxies use?
Primarily IPv4, with IPv6 available on request. IPv4 provides the broadest compatibility with target websites. Read our IPv4 vs IPv6 comparison for more detail.
Do you have an API?
Yes. We provide API endpoints for whitelisting IPs and triggering manual proxy rotations. Both are accessible from your dashboard on the Proxy Ports page.
Privacy & Compliance
Do you log my traffic or browsing activity?
No. We apply a strict no-content-logging policy. We do not log the websites you visit, DNS queries, or the content of your traffic. We retain minimal connection metadata (timestamps, bandwidth consumed, assigned IP) for a maximum of 7 days for fraud prevention. See our privacy policy for full details.
How are your residential IPs sourced?
Every residential IP in our pool is sourced through explicit, informed user consent. Contributing users can revoke consent at any time with immediate effect.
Do you verify customers before granting access?
Every application is reviewed before access is granted, and most accounts are approved from the details submitted at signup. The process: 1. Create an account 2. Submit your business details and website for review 3. Our team reviews your application (typically within 24 hours) 4. Receive confirmation via email. For certain accounts we may require KYC/KYB verification via a third-party provider, so we only receive a pass/fail result and identity documents never reach our servers. See our Customer Verification Policy for full details.
Are you GDPR compliant?
Yes. We process personal data under Article 6(1)(a) consent for IP contributors and Article 6(1)(b) contract performance for customers. Data subject access and erasure requests are processed within 30 days as required under GDPR Article 12(3). See our privacy policy.
What use cases are prohibited?
We prohibit ad fraud, credential stuffing, PII harvesting, scraping of login-walled personal data, DDoS attacks, spam, and any activity that violates applicable laws. See our acceptable use policy for the full list.
Who handles payment processing?
All payments are processed securely by FastSpring, our authorized payment processor. We never store credit card numbers, billing details, or payment credentials on our servers.
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